Improve Customer Experience (CX) in Service Chains by leveraging Messaging Apps

 

Problem

Whether you run a chain of beauty salons or an auto-service group, the strength of your brand's reputation is a key competitive differentiator. But it only takes one bad service interaction to lose a customer. Worse still, those unhappy customers can do further damage by sharing their stories with friends or by posting reviews online. 

How can you ensure the standard of CX is consistently high across all your locations, so that bad experiences are minimised? When a customer has had a bad experience, how do you find out and what can you do to mitigate the situation?

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Solution

 

ServiceDock is specifically designed for multi-location businesses like auto-service groups, beauty salon chains and educational bodies. It helps improve CX by enabling you to:

Capture More Feedback

Capture more location-specific feedback via the messaging apps consumers love using. Messaging surveys get high engagement on-premise & online. 

Benchmark Outlet Performance

Benchmark outlet performance in real-time using our intuitive dashboard. Location managers can log in & see how they compare to the group benchmark.

Improve Digital Customer Service

Answer queries & build loyalty with local customers via messaging. Each location has it's own dashboard while head office can see everything.  

Identify Customers and Personalise Interactions 

Identify customers and capture contact details from them so you can personalise future interactions.

Ready to hear from your customers? Book a ServiceDock demo.
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Benefits

The Benefits of using ServiceDock to Manage your Service Business's CX Programme

Improved Groupwide CX Culture

Role-based permissions mean the appropriate data is made available to the right staff to help build strong CX culture throughout the organisation.

More Actionable Customer Insights

Our dashboards & artificial intelligence surface actionable insights to help you put the customer at the heart of your decision making.

Turn Detractors into Promoters

Real-time messaging means you can quickly close the feedback loop & address problems before they're posted online or shared with friends.

Build Customer Advocacy

Generate referrals by following up with customers after they visit or use our request a review feature to improve online ratings.

New Marketing Channels

Tools that capture email addresses & phone numbers help you grow your marketing lists while also opening Messenger as a promotional channel.

Take Bookings & Send Confirmations

Messaging is the way today's consumers choose to communicate and it's an efficient channel. Grow your bookings from millennials and build loyalty with Messenger.

Increased Customer Loyalty 

Store benchmarking & other features help improve CX across the chain. Fewer bad experiences results in reduced customer churn.

Lower Employee Turnover

Fewer customer complaints & positive feedback make your service centres better places to work. Reducing employee turnover saves you money.

All-in-One Solution

Combining customer feedback & service in one platform saves you money & keeps all your data in one place.

See What Our Customers Are Saying

Some of the retailers using ServiceDock

"ServiceDock has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise."

McNally Pharmacy - ServiceDock Testimonial

David McNally

Managing Director, McNally's Pharmacy 365

ServiceDock Delivers Strong ROI

We improve your understanding of customers while building rapport between service centres and the local community. Book a demo today to see how ServiceDock can improve customer satisfaction and loyalty while attracting more customers to your outlets.

Ready to hear from your customers? Book a ServiceDock demo.