Compete on Customer Experience to Build Loyalty & Footfall in Retail Chains by leveraging Messaging Apps




How can you differentiate your stores from local brick-and-mortar competitors while confronting the growing threat of e-commerce? There's only so much you can do on margins and product range. 

Great in-store retail customer experience (CX) and improved digital customer service present an opportunity to maximise the benefit of having physical stores, while minimising the disadvantages. 




ServiceDock is helping leading retail chains compete on CX by leveraging the messaging apps consumers already have on their phones. Our platform is purpose built to cater for the specific needs of multi-unit businesses and make your stores more relevant to their local communities. We help you improve CX by enabling you to:

Capture More Feedback

Capture more store-specific feedback via the messaging apps consumers love using. We've recorded in-store survey engagement rates of up to 20%. 

Benchmark Store Performance

Benchmark store performance in real-time using our intuitive dashboard. Store managers can log in & see how they compare to the group benchmark.

Improve Digital Customer Service

Answer queries & build loyalty with local customers via messaging. Each location has it's own dashboard while head office can see everything.  

Identify Customers and Personalise Interactions 

Capture details from in-store customers & even browsers to identify missed sales opportunities. Use data to personalise future interactions.

Ready to hear from your customers? Book a ServiceDock demo.
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Why choose ServiceDock as your Retail Customer Experience Management Platform?

Improved Groupwide CX Culture

Role-based permissions mean the appropriate data is made available to the right staff to help build strong CX culture throughout the organisation.

More Actionable Customer Insights

Our dashboards & artificial intelligence surface actionable insights to help you put the customer at the heart of your decision making.

Turn Detractors into Promoters

Real-time messaging means you can quickly close the feedback loop & address problems before they're posted online or shared with friends.

Build Customer Advocacy

Generate referrals by following up with customers after they visit, or use our request a review feature to improve online ratings.

New Marketing Channels

Tools that capture email addresses & phone numbers help you grow your marketing lists while also opening Messenger as a promotional channel.

Match the Digital Customer Service of Online Players

Messaging & case management tools help stores match the digital customer service offered by online players. Outdo them with great instore CX.

Increased Customer Loyalty 

Store benchmarking & other features help improve CX across the chain. Fewer bad experiences results in reduced customer churn.

Lower Employee Turnover

Fewer customer complaints & positive feedback make your stores better places to work. Reducing employee turnover saves you money.

All-in-One Solution

Combining customer feedback & service in one platform saves you money & keeps all your data in one place.

See What Our Customers Are Saying

Some of the retailers using ServiceDock

"ServiceDock has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise."

McNally Pharmacy - ServiceDock Testimonial

David McNally

Managing Director, McNally's Pharmacy 365

ServiceDock Delivers Strong ROI

We help you improve your understanding of customers while building rapport between stores and the local community. Book a demo today to see how ServiceDock can improve customer satisfaction and loyalty while attracting more customers to your stores.

Ready to hear from your customers? Book a ServiceDock demo.