Make CX a Competitive Differentiator in Entertainment Venues by leveraging Messaging Apps



Going to a cinema or any other entertainment venue is all about the experience. But the show is only part of it. How do you know what customers think about your concessions or your customer service staff? These can be crucial factors in destination choice.

It only takes one bad experience to lose a customer. Worse still, those unhappy customers can cause further damage by sharing their stories with friends or by posting comments online. How can you ensure the standard of CX is consistently high across all your locations? When a customer has had a bad experience, how do you find out and what can you do to mitigate the situation?




ServiceDock was built for multi-location businesses like cinema groups, play centre chains and and theme parks. It helps improve CX across your network of locations by enabling you to:

Capture More Feedback

Capture more location-specific feedback via the messaging apps consumers love using. Messaging surveys get high engagement on-premise & online. 

Benchmark Store Performance

Benchmark location performance in real-time using our intuitive dashboard. Location managers can log in & see how they compare to the group benchmark.

Improve Digital Customer Service

Answer queries & build loyalty with local customers via messaging. Each location has it's own dashboard while head office can see everything.  

Identify Customers and Personalise Interactions 

Identify customers and capture contact details from them so you can personalise future interactions.

Ready to hear from your customers? Book a ServiceDock demo.
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The Benefits of using ServiceDock to Manage your CX Programme

Improved Groupwide CX Culture

Role-based permissions mean the appropriate data is made available to the right staff to help build strong CX culture throughout the organisation.

More Actionable Customer Insights

Our dashboards & artificial intelligence surface actionable insights to help you put the customer at the heart of your decision making.

Turn Detractors into Promoters

Real-time messaging means you can quickly close the feedback loop & address problems before they're posted online or shared with friends.

Build Customer Advocacy

Generate referrals by following up with customers after they visit, or use our request a review feature to improve online ratings.

New Marketing Channels

Tools that capture email addresses & phone numbers help you grow your marketing lists while also opening Messenger as a promotional channel.

Handle Group Bookings Queries & Confirmations

Messaging is the way consumers choose to communicate. We make it efficient for multi-location businesses to engage customers.

Increased Customer Loyalty 

Store benchmarking & other features help improve CX across the chain. Fewer bad experiences results in reduced customer churn.

Lower Employee Turnover

Fewer customer complaints & positive feedback make your service centres better places to work. Reducing employee turnover saves you money.

All-in-One Solution

Combining customer feedback & service in one platform saves you money & keeps all your data in one place.

See What Our Customers Are Saying

Some of the retailers using ServiceDock

"ServiceDock has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise."

McNally Pharmacy - ServiceDock Testimonial

David McNally

Managing Director, McNally's Pharmacy 365

ServiceDock Delivers Strong ROI

We improve your understanding of customers while building rapport between your locations and the local community. Book a demo today to see how ServiceDock can improve customer satisfaction and loyalty while attracting more customers to your cinemas, play centres and other entertainment outlets.

Ready to hear from your customers? Book a ServiceDock demo.